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Ali Lynch
Tribe Manager
April 18, 2024
Question

How can my customers opt out of email campaigns?

  • April 18, 2024
  • 2 replies
  • 15 views

What is the best way for my customers to opt out of email campaigns? Where do you house the do-not-mail list? 

2 replies

Roger
Chattering Capuchin
April 18, 2024

Great question! It’s crucial to maintain transparency and respect for customer preferences in email marketing. Ensuring an easy opt-out process is not only ethical but also aligns with legal standards like GDPR and CAN-SPAM.

Here’s how I handle opt-outs: I always include a clear, visible unsubscribe link in the footer of every email. This link leads to a simple, one-click unsubscribe page where customers can opt-out without needing to log in or navigate through multiple steps.

Additionally, periodically reminding subscribers that they can update their preferences can help maintain a clean and engaged list. This practice not only respects customer choices but also improves campaign effectiveness by reducing the likelihood of spam reports.

Hope this helps!

April 22, 2024

The opt-out editor screen editor is pretty flexible, you can set custom preference options for the types of outreach that a user might want to opt-out of.

I like creating one option that says “discounts and deals” because who would want out of that 😜