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Overview:This article helps new users activate and effectively navigate self-serve learning resources so they can onboard independently and start seeing value fast.What you’ll learn:How to access EmailMonkey’s Community, Courses, and Knowledge Base Best first steps for onboarding without waiting for support How to set up your account for effective self-learning  Steps:Log into EmailMonkey and navigate to the Community tab. Click “Getting Started” or “Onboarding Resources” to access the structured self-serve path. Explore the first course (“Intro to EmailMonkey”) in the Academy section. Visit the Knowledge Base and search for “How to create your first campaign.” Bookmark resources you find helpful and create a personal learning checklist.

Overview:Leverage the power of our user Community to ask questions, share strategies, and learn from others’ experiences — enhancing your self-serve journey in EmailMonkey.What you’ll learn:Where to find existing discussions and how to ask a good question How to follow best practices shared by other users How to contribute your own knowledge and build your reputation  Steps:Navigate to the Community section and use the search bar: e.g., type “automation stories”, “best campaign templates”. Browse pinned discussions or categories like “Best Practices”, “Troubleshooting”, “Feature Requests”. When you have a question, click “New Discussion”, provide context (your goal, what you’ve tried, expected result). Up-vote responses, bookmark helpful threads, and consider contributing your own experience (e.g., “Here’s how I improved segments by 20%…”).  Use the Community contributions to feed your self-serve workflow: reading threads → applying ideas → sharing results.

Overview:This article helps you design a repeatable self-serve workflow: discover → learn → apply → iterate — so you continuously build competence without heavy manual support.What you’ll learn:A recommended workflow you can adopt for your team How to combine Community, KB articles, and Academy for best effect How to measure and improve your learning outcomes  Steps:Discover: Browse the Community for tips or recent questions relevant to your goal (e.g., improving segmentation). Learn: Take a relevant Academy lesson and read a related KB article. Apply: In EmailMonkey, implement what you’ve just learned (e.g., set up a new segment or automation). Iterate: Monitor results via analytics, revisit the KB or course if needed, and refine your approach.  Capture your outcome (e.g., improved open rate, faster campaign build time) and share your success in the Community.

Overview:A guide to leveraging our training platform (powered by Skilljar) so you can build skills at your own pace, aligned with your role and goals.What you’ll learn:How to choose the right course for your role (Marketer, Admin, Product Owner) Tips for making learning stick (notes, practice, applying immediately) How to track your learning progress and apply it in EmailMonkey  Steps:Navigate to the Academy tab within EmailMonkey. Pick your learner role from the options: e.g., “Administrator Beginner”, “Marketer Intermediate”. Start with the “Foundation” course, then move to topic-specific lessons (e.g., “Automation Basics”, “Analytics Deep-Dive”). After each lesson, practice the action directly in EmailMonkey (e.g., create a dummy campaign, run a report).Check your learning dashboard for completion badges and revisit modules when needed.

Overview:Your fast-track to solving everyday challenges in EmailMonkey via our Self-Serve Knowledge Base — so you spend less time waiting and more time creating.What you’ll learn:How to quickly search for help articles How to interpret and apply tutorial content When to escalate to Community Q&A  Steps:In EmailMonkey, click the Help icon or go to the Knowledge Base section. Enter search keywords like “automation workflow step not triggering” or “segment performance low”. Filter by category: Onboarding, Campaigns, Automation, Analytics. Open the relevant article and follow the troubleshooting or how-to instructions. If the article does not solve your issue, link to the Community discussion or open a support ticket.  

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Hi,Please share details to conduct email campaigns.Thanks!!

I’m new to EmailMonkey and I’m not really sure how to manage all the subscribers. Does anyone have a tip or trick or how-to for accomplishing this?

Is any else facing issue while logging in?

Hi dear colleagues,How do you analyze sentiment in your community? And also do deeper topic/theme analysis to identify trending themes in the community?I’m trying to understand if the only way is to involve data engineers or maybe there’s already a nice tool for this. I know Orbit could do this, but it’s no longer available after acquisition.


Poll for all our users out there!

I just really think that EM campaigns are HANDS DOWN the best campaigns platform I’ve ever used. Full Stop. 

The career conversations with EmailMonkey leadership have been such a unique benefit. Honestly, those chats have shaped how I think about customer advocacy and my own career path. If you’re close to Platinum, keep going—it’s more than just rewards, it’s about opening doors you didn’t even know existed.