Featured Member: Sweet Harmony BakeshopOwner: Lena Alvarez📌 The ChallengeSweet Harmony Bakeshop, a small but mighty bakery in Portland, OR, had built a loyal in-store following, but online orders were flat. Their monthly newsletter—sent sporadically—wasn’t reaching new customers or inspiring repeat visits. Lena wanted a way to connect with her audience consistently, showcase seasonal treats, and encourage pre-orders during busy periods.💡 The EmailMonkey SolutionAfter joining the EmailMonkey community, Lena learned about segmentation and automation from other members’ success stories. She implemented: Segmentation by customer behavior — separating wholesale clients from individual dessert lovers. Automated campaigns — welcome emails with a free recipe download, and birthday month discounts. Visual templates — mouthwatering product images optimized for mobile. A/B testing — experimenting with subject lines like “Fresh out of the oven” vs. “Warm cookies are calling 🍪.” 📈 The Res