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Eliza
ElizaBanana Newbie
posted in Best Practices
We're launching the new community!

Our new Community is LIVE! Ok, so it’s finally here...drumroll please...?You can find a link to our brand spanking new community here, make sure to refer your colleagues as well! https://community.company.com/You should see our new community as a one stop shop to answer all of your most pressing needs. Can’t find an answer? Simply post a question on the community! Of course, if you still want to contact our support team you can do so here! Everyone has their own profile on the community, and can vote on ideas and suggestions.  We even have a points leaderboard too, so look out in case your name appears there. We will be giving points to the users who answer the most questions on the community, are the most active and post the most popular requests in the ideation section. We can also reward badges to our users…so keep an eye out for that too. That’s it for now! Any questions...ask the community! - Frank

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graemeqestingEmployee
asked in Product Launches
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asked in Community Features
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Digital Hub Admin
Digital Hub AdminMandrill Motivator
published in Customer Spotlights
🏆 Customer Spotlight: How One Boutique Bakery Baked Up 3x More Orders with EmailMonkey 🍰
🏆 Customer Spotlight: How One Boutique Bakery Baked Up 3x More Orders with EmailMonkey 🍰

Featured Member: Sweet Harmony BakeshopOwner: Lena Alvarez📌 The ChallengeSweet Harmony Bakeshop, a small but mighty bakery in Portland, OR, had built a loyal in-store following, but online orders were flat. Their monthly newsletter—sent sporadically—wasn’t reaching new customers or inspiring repeat visits. Lena wanted a way to connect with her audience consistently, showcase seasonal treats, and encourage pre-orders during busy periods.💡 The EmailMonkey SolutionAfter joining the EmailMonkey community, Lena learned about segmentation and automation from other members’ success stories. She implemented: Segmentation by customer behavior — separating wholesale clients from individual dessert lovers. Automated campaigns — welcome emails with a free recipe download, and birthday month discounts. Visual templates — mouthwatering product images optimized for mobile. A/B testing — experimenting with subject lines like “Fresh out of the oven” vs. “Warm cookies are calling 🍪.” 📈 The Res

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Digital Hub Admin
Josephine
JosephineChattering Capuchin
published in Best Practices
Sentiment & content analysis

Hi dear colleagues,How do you analyze sentiment in your community? And also do deeper topic/theme analysis to identify trending themes in the community?I’m trying to understand if the only way is to involve data engineers or maybe there’s already a nice tool for this. I know Orbit could do this, but it’s no longer available after acquisition.


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Josephine
Digital Hub Admin
Digital Hub AdminMandrill Motivator
published in Customer Spotlights
Community Spotlight: Josephine
Community Spotlight: Josephine

 🌟 User Spotlight: Josephine Tate 🌟We're over the moon to highlight one of our outstanding community members, Josephine Tate (@Josephine)! 😊Josephine has been an integral part of the EmailMonkey community for over 5 years, consistently bringing her expertise, positivity, and a collaborative spirit. 🚀Why Josephine is Awesome:Email Design Maestro: Josephine has an innate talent for creating visually stunning and highly effective email designs. She frequently shares her design tips and tricks, inspiring others to elevate their email marketing aesthetics. 💡 Engaged Educator: Whether it's setting up webinars or creating tutorial videos, Josephine dedicates her time to educating the community. Her resources are always top-notch and incredibly helpful for users at all skill levels. ✨ Responsive Helper: Josephine is known for her prompt and thoughtful responses to community members' queries. Her willingness to assist and provide in-depth guidance makes her a go-to resource in our forums.

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Digital Hub Admin
Digital Hub Admin
Digital Hub AdminMandrill Motivator
published in Customer Spotlights
Community Spotlight: Jenny
Community Spotlight: Jenny

 🌟 User Spotlight: Jenny Harper 🌟We're absolutely delighted to highlight one of our exceptional community members, Jenny Harper (@Jenny)! 😊Jenny has been an active participant in the EmailMonkey community for over 8 years, consistently contributing her knowledge, support, and a positive attitude. 🚀Why Jenny is Awesome:Email Engagement Guru: Jenny excels at creating engaging email content that drives strong customer engagement. She regularly shares her tips and tricks, helping others enhance their email marketing strategies. 💡 Generous Contributor: Jenny is always willing to share her expertise with the community. From answering questions in the forums to offering personalized advice, her generosity knows no bounds. ✨ Proactive Problem Solver: Whether it’s trouble-shooting technical issues or offering best practices, Jenny consistently provides timely and effective solutions to fellow users' queries. 📢We want to express our deep gratitude to Jenny for her continuous support and in

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Digital Hub Admin
Digital Hub Admin
Digital Hub AdminMandrill Motivator
published in Customer Spotlights
Community Spotlight: Alex
Community Spotlight: Alex

🌟 User Spotlight: Alex Gordon 🌟We're absolutely thrilled to shine the spotlight on one of our incredible community advocates, Alex Gordon (@Alex)! 😊Alex has been a dedicated member of our EmailMonkey community for over 12 years, consistently bringing enthusiasm, insights, and a willingness to help others. 🚀Why Alex is Awesome:Champion of Email Innovation: Alex is always at the forefront of trying out new features and strategies to maximize the impact of their email campaigns. They often share thoughtful feedback and creative ideas that benefit us all. 💡 Community Mentor: Whether it's answering questions in the forums or sharing best practices, Alex never hesitates to lend a hand. Their contributions help make our community informative and welcoming for everyone. ✨ Engaged Advocate: Whenever there's a new product update, you can count on Alex to discuss the changes, share their experiences, and provide valuable advice to fellow users. 📢We want to celebrate and thank Alex for their

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Digital Hub Admin

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